You may return new, unused items within 6 months of delivery for a full refund of the price of the book. Books must be in their original condition. If the return is a result of our error, we will pay the return shipping costs. You must contact us for a Return Authorization before returning any item, via email to firstname.lastname@example.org. For large returns, we reserve the right to deduct from your refund all or part of our actual original shipping costs, regardless of the reduced or free rate you may have been billed.
|Pack the books in an appropriate box, adequately padded with paper or packing material to avoid damage in shipping. Enclose a copy of your original packing slip/invoice (if not available, include a note with the web order #) and your contact information (for your protection), and ship back with the carrier approved for your particular Return Authorization.|
|Send to: Feldheim Publishers|
|Attn: Web Order Returns Department
208 Airport Executive Park
Nanuet, NY 10954
We are happy to accept returns of gifts within 6 months of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts. Contact us for a Return Authorization, as above.
|Questions, Suggestions, Problems?
If you have any problems with your order, please do not hesitate to contact us
Telephone: 1-800-237-7149 or 845- 356-2282
New York State Sales Tax
In accordance with applicable state law, we are required to collect sales tax in New York State. Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination state and local sales tax rates. For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will appear on your invoice and reflects all state and local taxes of your order destination at the time your order is shipped. No sales tax is charged on the purchase of Gift Certificates. However, purchases paid for with Gift Certificates will be charged sales tax where required.
Most orders are processed and shipped in 1-2 business days. Processing times can be longer during peak sale weeks. We are closed and do not process orders on major Jewish holidays, including all the days of Succos and Passover.
USPS Media Mail (4th class):
Delivery Time: can take up to 14 business days
Priority Mail/UPS (mainland USA only) - Our choice
- $7.99 per order.
Delivery Time: usually 2-7 business days from shipdate. Please note: This option
may be interchanged with UPS/Fedex at our discretion. For Priority
Shipping to Alaska, Hawaii and Puerto Rico, contact us for special pricing.
UPS/FEDEX (mainland USA only)
- $9.99 per order
Delivery Time: 2-7 business days from ship date. Please
Note: This option is not available for shipments to PO boxes and
APO addresses, Priority Mail will be substituted. For Premium Shipping
to Alaska, Hawaii and Puerto Rico contact us for special pricing.
For USPS, UPS/FEDEX overnight, 2 or 3 day express shipping, contact us for special pricing.
Shipping to outside the USA
Most orders are processed and shipped in 2-3 business days. Processing times can be longer during peak sale weeks. Orders will ship via US Postal service.
Please note: Your package may be subject to customs fees and import duties of the destination country. You will be responsible for any customs or clearance charges. We recommend that you contact your local customs office for further information.
First Class Package International (For orders under 4 lbs)
Delivery time is typically 1-4 weeks from ship date. Actual time can vary greatly depending on local customs and delivery situations within the destination country. This service only offers limited tracking. You can see the exact shipping charge for your order by putting items in your cart and then entering your country in the “Calculate Shipping” box on the cart page.
Priority Mail International
Delivery time is typically 1-4 weeks from ship date. Actual time can vary greatly depending on local customs and delivery situations within the destination country. This service offers better tracking. You can see the exact shipping charge for your order by putting items in your cart and then entering your country in the “Calculate Shipping” box on the cart page. We reserve the right to ship via DHL for orders where the cost is equivalent.
Other shipping options
- DHL express shipping is available to most of the world. For more information, please contact us.
Shipping to Israel
For orders to Israel we recommend you purchase through an independent retailer in Israel. Most of our books are available through Shanky’s in Jerusalem (shankysjudaica.com ) or Yefeh Nof/Feldheim stores throughout the country. Due to the expense and lack of reliability of the international mail, it is always cheaper and faster for you to order shipping from a store within Israel.
Please note: The Yefeh Nof/Feldheim retail stores are not affiliated with Feldheim Publishers, Inc. and we do not have the means to send your order through them.