You may return new, unused items within 30 days of delivery for a full refund of the price of the book. Books must be in their original condition. If the return is a result of our error, we will pay the return shipping costs. You must contact us for a Return Authorization before returning any item, via email to email@example.com. You will be notified whether to return via UPS/Fedex or whether insured parcel post is acceptable for your particular return. For large returns, we reserve the right to deduct from your refund all or part of our actual original shipping costs, regardless of the reduced or free rate you may have been billed.
Pack the books in an appropriate box, adequately padded with paper or packing material to avoid damage in shipping. Enclose a copy of your original packing slip/invoice (if not available, include a note with the web order #) and your contact information (for your protection), and ship back with the carrier approved for your particular Return Authorization.
208 Airport Executive Park
Nanuet, NY 10954
Attn: Web Order Returns Department
We are happy to accept returns of gifts within 30 days of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts. Contact us for a Return Authorization, as above.
Problems, Questions, Suggestions?
If you have any problems with your order, please do not hesitate to contact us.
For technical help with e-books, please email firstname.lastname@example.org
Telephone: 1-800-237-7149 or 845- 356-2282
NY State Sales Tax
In accordance with applicable state law, we are required to collect sales tax in New York State. Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination state and local sales tax rates.
For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will appear on your invoice and reflects all state and local taxes of your order destination at the time your order is shipped.
No sales tax is charged on the purchase of Gift Certificates. However, purchases paid for with Gift Certificates will be charged sales tax where required.
Shipping Information and Rates
- Shipping to USA:
Most orders are processed and shipped in 1-2 business days. Processing times can be longer during peak sale weeks.
We are closed and do not process orders on major Jewish holidays, including all the days of Succos and Passover.
Please note: Orders containing a combination of pre-order books and in-stock books will ship at the time the pre-order title is available.
USPS Media Mail (4th class) – Unpredictable delivery time; limited trackability – $2.95 per order --- FREE SHIPPING on $24.99 and up
May take 3 weeks even to close destinations
Priority Mail – 2-7 business days .
Orders up to $69.99 --- $4.95 per order
Orders $70 and up --- FREE SHIPPING
This option may be interchanged with UPS or UPS SurePost at our discretion.
UPS (mainland USA) – (2-7 business days)
Orders up to $69.99 --- $7.95 per order
Orders $70 and up --- FREE SHIPPING
Priority mail will be substituted for UPS to PO boxes and APO addresses.
Media Mail only will be used to Alaska, Hawaii and Puerto Rico, or contact us for special UPS pricing.
- Shipping to the rest of the world:
Foreign orders will ship via US Postal service and will usually process within 1-2 business days. For orders under 4 lbs, you have the option of “First Class Package Intl.” service or the more expensive “Global Priority Mail” service. Theoretical delivery time for the “Global Priority Mail” service is 6 to 10 business days after shipping, but actual time can vary greatly depending on local Customs and delivery situations within the destination country. Presume an average 2-4 weeks time.
The chart below gives approximate postal service rates. You can see the exact shipping charge for your order by putting items in your cart and then entering your country in the “Calculate Shipping” box on the cart page. We reserve the right to ship via DHL for orders where the cost is equivalent. If you need a DHL quote for you order, please call our office.
Please note: Your package may be subject to customs fees and import duties of the destination country. You will be responsible for any customs or clearance charges. We recommend that you contact your local customs office for further information.
NOTE: Israel orders now ship from the US at international shipping rates.
Estimated First Class Package International Rates:
(Maximum 4 lbs including wt. of box)
Country First lb. Each additional lb. Canada $10.55 $5.60 Mexico $15.05 $6.20 Most other countries $16.75 $7.4
Estimated US Postal Global Priority Rates
Country First lb. Each additional lb. Canada $28.25 $2.35 Mexico $33.25 $3.05 Far East (China, Japan, Korea, Hong Kong) $40.50 $4.05 Eastern Europe, Russia $41.00 $4.45 France, Germany, Netherlands $35.00 $3.05 Great Britain $42.00 $3.85 Western Europe (besides countries above) $38.00 $2.55 Asia $39.25 $3.55 Middle/Southern Africa $39.75 $4.75 North Africa, Middle East $36.75 $3.95 South America, Caribbean $36.50 $3.85 Australia/ New Zealand $39.95 $4.15
Actual charges at time of shipping may be 5% less than the above rates.
Single, medium sized book that can fit into a Global Priority Flat Rate Envelope:
$19.95 Canada , $23.95 rest of the world. (Available if you request in special instructions; warehouse will determine if your order will fit into a Flat Rate Envelope. Flat rate shipping has more limited tracking. )