You may return new, unused items within 30 days of delivery for a full refund of the price of the book. Books must be in their original condition. If the return is a result of our error, we will pay the return shipping costs. You must contact us for a Return Authorization before returning any item, via email to firstname.lastname@example.org. You will be notified whether to return via UPS/Fedex or whether insured parcel post is acceptable for your particular return. For large returns, we reserve the right to deduct from your refund all or part of our actual original shipping costs, regardless of the reduced or free rate you may have been billed.
|Pack the books in an appropriate box, adequately padded with paper or packing material to avoid damage in shipping. Enclose a copy of your original packing slip/invoice (if not available, include a note with the web order #) and your contact information (for your protection), and ship back with the carrier approved for your particular Return Authorization.|
|Send to: Feldheim Publishers|
Attn: Web Order Returns Department |
208 Airport Executive ParkNanuet, NY 10954
We are happy to accept returns of gifts within 30 days of receipt. We will exchange your gift, or issue a gift certificate for the amount of the items being returned to the gift recipient at the same address to which the order was shipped. We cannot refund cash for returned gifts. Contact us for a Return Authorization, as above.
If you have any problems with your order, please do not hesitate to contact us.
Telephone: 1-800-237-7149 or 845- 356-2282
In accordance with applicable state law, we are required to collect sales tax in New York State. Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination state and local sales tax rates. For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will appear on your invoice and reflects all state and local taxes of your order destination at the time your order is shipped. No sales tax is charged on the purchase of Gift Certificates. However, purchases paid for with Gift Certificates will be charged sales tax where required.
Most orders are processed and shipped in 1-2 business days. Processing times can be longer during peak sale weeks. We are closed and do not process orders on major Jewish holidays, including all the days of Succos and Passover. Please note: Orders containing a combination of pre-order books and in-stock books will ship at the time the pre-order title is available.
Delivery Time: Usually 4-7 days from ship date, but can take 3 weeks even to close destinations. Use this option if you do not need a guaranteed delivery date. Most orders are processed and shipped in 1-2 business days.
- Orders up to $74.99: $4.99 per order
- Orders of $75.00 and up: Only $1.99 per order
- Orders up to $74.99: $7.99 per order
- Orders $75 and up: Only $1.99 per order
For USPS, UPS, or FEDEX overnight, 2 or 3 day express shipping, contact us for special pricing.
Most orders are processed and shipped in 2-3 business days. Processing times can be longer during peak sale weeks. Orders will ship via US Postal service.
Please note: Your package may be subject to customs fees and import duties of the destination country. You will be responsible for any customs or clearance charges. We recommend that you contact your local customs office for further information.
Delivery time is typically 1-4 weeks from ship date. Actual time can vary greatly depending on local customs and delivery situations within the destination country. This service only offers limited tracking. The chart below gives approximate postal service rates. You can see the exact shipping charge for your order by putting items in your cart and then entering your country in the “Calculate Shipping” box on the cart page.Estimated First Class Package International Rates (Maximum 4 lbs including wt. of box):
|Country||First lb.||Each additional lb.|
|Most other countries||$16.75||$7.80|
Delivery time is typically 1-4 weeks from ship date. Actual time can vary greatly depending on local customs and delivery situations within the destination country. This service offers better tracking. The chart below gives approximate postal service rates. You can see the exact shipping charge for your order by putting items in your cart and then entering your country in the “Calculate Shipping” box on the cart page. We reserve the right to ship via DHL for orders where the cost is equivalent.Estimated US Postal Global Priority Rates
|Country||First lb.||Each additional lb.|
|North America: Canada||$29.25||$2.35|
|North America: Mexico||$34.50||$3.15|
|Central America, South America, Caribbean||$37.95||$3.95|
|Asia: Korea, Hong Kong||$37.25||$4.45|
|Asia: (besides countries above)||$40.75||$3.65|
|Eastern Europe, Russia||$42.50||$4.55|
|Western Europe: France, Germany, Netherlands||$36.75||$3.15|
|Western Europe: Great Britain||$43.50||$3.95|
|Western Europe (besides countries above)||$39.50||$2.65|
|North Africa, Middle East||$38.00||$4.15|
- Some foreign orders of one book that fit in Flat-Rate USPS Global Priority Envelope can be shipped at a lower rate. (Canada: $20.55, Others: $24.75). For more information, please contact us.
- DHL express shipping is available to most of the world. For more information, please contact us.
For orders to Israel we recommend you purchase through an independent retailer in Israel. Most of our books are available through Shanky’s in Jerusalem (shankysjudaica.com) or Yefeh Nof/Feldheim stores throughout the country. Due to the expense and lack of reliability of the international mail, it is always cheaper and faster for you to order shipping from a store within Israel.
Use our "store locator" to see a list of retail stores in your area. Click here for Store Locator.
Please note: The Yefeh Nof/Feldheim retail stores are not affiliated with Feldheim Publishers, Inc. and we do not have the means to send your order through them.